India’s most emerging Direct To Home Operator Videocon D2H upgraded their Set Top Box Software on 30/03/2010. Here at ShaswatPatel.com, we will give you information about latest changes after Software upgrade in Videocon D2H.
On 30-10-2010 , d2h updated the software, It was a really promising update according to my experience, and here are the main features of this update,
Modification to the visual theme,
This was one of my problems with d2h, The blue/grey/voilet theme of the earlier software version required some urgent changes, It has made lists and selections easy, The yellow colored highlighting now makes lists easier to read. See the theme colors from earlier version
Editing Favourites Before Update
Now see the same function screen after update
Editing Favourites After Update
The selection appears much better with yellow highlighting. Now see the channel list, Here to the contrasting color scheme helps in clear reading
Selection After Update
So we can say the main highlight of this update is the highlighting. However d2h forgot to do the same for Radio, Same old highlighting, They should have added the yellow highlighting here too
Radio Still Old Style
Now the other improvement is that the guide button of the remote can now be used to set the reminders and schedules of all sub-categories in the list, Earlier if you press this button the guide opened for sure, But if you select some sub-category, (say kids), it only showed “kids is empty, press any key” message, it is working now , But the EPG speed is still slow, So slow that you can actually take one screen shot of the blank screen in between, check the three screen shots below
Guide Directly From Remote
Now select a category and press OK , see the slow change , this blank screen shows up in the middle
Guide Takes A Long Time
Even after waiting the EPG is still loading
Guide Subcategories Work
Other than this , I feel the channel change times have improved and boot time itself has become faster, The normal boot screen is now back after Holi, Let us hope they wont update software to simply put new screens for Vishu, Baisakhi, Easter etc now. Heres the boot screen , this boot screen is the “Correct One”, Good to see it back.
Booting in Videocon D2H
Another major change is the VC-card number (fingerprinting) flashing on pay-channels, Well this one is now on a transparent blue coloured background, A welcome change and also does not obstruct your view very much, A very welcome change, Also it is to be noted that the d2h remote is not locked when this number is flashing, It is just there on the screen even if you change the channel when it is flashing, That is a good change, You do not need to miss the ball when the six is hit , You can actually see it. Even with the number flashing, I tried to get a screenshot, but sorry, that number don’t flash at my convenience, Also pressing the info button, brings the info very fast, However the temperature etc, info is still not available for every town in the list.
Overall the speed and performance of the box , Except for the crawling EPG has improved now.”
Now a major fear for all users was that the software update may actually lock us out from viewing FTA, But that proved baseless this time , Satellite addition and management do work even now, Good Going d2h, We love you for the same, That is what makes us back you as against all others,
FTA Still Working in Videocon D2H
Here’s the sat-management, FTA still working
Sat-Management
This is from C-band Asiasat-5, Well adding c-band frequencies still dont work, Even though I tried selecting the lb type as c-band, You need to do it by using the workaround, we discussed earlier, But the fact that it is there is good news, Hope they will correct it sometime later.
Also check if the product id is as shown below after update
Software ID
My observations are:
- Update actually is a good one, At least some problems are fixed here, and theme is now really usable,
- They need to speed up the Epg , Currently it takes too long to load
- Let us hope C-band works well too (That is not asking for too much)
- Still no autoscan feature, Even for KU-band
- Many channels have improved audio now, and channel change is a bit faster actually, (Even though I would like to see them change faster than this A little greedy here).
- I wish to see Kids channels with English language option, Especially cartoon network and Pogo, (Being south-Indian, English seems to be better than Hindi for Kids here)
- As for Nick and Disney, I had a problem earlier, that I need to select language as Hindi to get English and vice-verse, That is now working correctly.
Videocon D2H DTH
So it is still work in progress,But d2h for sure is working on these things, Lets wish them Good Luck and hope they do fly high in the near future.
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{ 20 comments… read them below or add one }
Very good article. I am also found some audio problems from tamil channels . Considering this i am mail to CC , they reply me.
Here i am sending my mail details
Dear Mr. Kumar,
Thank you for writing again to Videocon d2h.
This is with reference to your email dated March 31, 2010 regarding audio output on various channels for customer id XXXXXX.
We would like to thank you for your feedback and suggestions regarding audio output on various channels. Please note that we have taken a note of your feedback regarding audio output for future reference and shall notify once any changes are implemented.
It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.
If you have any further queries, please call our toll free numbers:
· 1800 2000 111
· 1800 1023 111
· 1800 1806 000
You can email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
For details of all our Products and Services you may visit our Website http://www.videocond2h.com.
We endeavor to provide you with our best services.
Warm Regards,
Customer Care
Videocon d2h
From: jkl [mailto:jkl@airtelmail.in]
Sent: Wednesday, March 31, 2010 11:18 AM
To: Customercare Group
Subject: Fw: Sound Variations
Dear sir,
Kind Attn : Mr .Pradeep.
Yesterday we watch the STB after new software download , it is having good Screen Back ground.
Same time i am expect the Sound Corrections in Tamil channels , But it is not done.
Please correct the problems in eariler. We already discussed this matters in Phone at enough.
I dont know in which problem u have face to increase the volume in tamil channels?
Sony Group Channels and Discovery , Nat GEO , Animal planet channels are having good volume.
If u doubt please check the volume with Tamil kalaignar, Sun , Isai aruvi and other channels with Nat Geo & Sony Channels.
Also please check Fm Rainbow Chennai , the local pagaria receiver is give good audio sound from Insat 4B 93.5*E.
But Videocon relaying the DD Direct FM Radio channels is not good. This is also complaint from our customers.
i am already told my brother is an Distributor of Videocon and Other DTH services.
Our customers are not satisfying to use your products combine with home Theater Systems.They need good volume and clear audios,
Please clear the problems eariler.
Thanking you,
D.Kumar.
—– Original Message —–
From: jkl
To: Customercare Group
Sent: Thursday, March 25, 2010 5:47 PM
Subject: Re: Sound Variations
Thanking you Sir , We expect more from you.
Regards,
D.Kumar.
—– Original Message —–
From: Customercare Group
Sent: Thursday, March 25, 2010 10:59 AM
Subject: RE: Sound Variations
Dear Mr. Kumar,
Thank you for writing again to Videocon d2h.
This is with reference to your email dated March 24, 2010 regarding audio and video output on various channels.
As per our discussion with you, we wish to inform you that our satellite product supports digital audio output with DTH. However, the same is subjected to Audio input received from the broadcaster end.
Furthermore, we would like to thank you for your feedback regarding video output. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.
If you have any further queries, please call our toll free numbers:
· 1800 2000 111
· 1800 1023 111
· 1800 1806 000
You can email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
For details of all our Products and Services you may visit our Website http://www.videocond2h.com.
We endeavor to provide you with our best services.
Warm Regards,
Customer Care
Videocon d2h
From: jkl [mailto:jkl@airtelmail.in]
Sent: Wednesday, March 24, 2010 6:03 PM
To: Customercare Group
Subject: Re: Sound Variations
Dear Sir,
Here i am send my suggestions regarding Audio quality at last 3- 4 days.
Now i am hear Sun Tv has come Stereo Sound , My hometheatre works with Surround System.
But Volume is low, So plesae increase the volume all tamil channels.
Same time K Tv, Sun Music not works stereo .check your receiver it is in Stereo mode or Joint stero mode.
Kalaignar Tv works stereo , but it need volume .
Set Max & MGM works good stereo & Surround Mode.
Video Contrast :
Some Channels like Sun Tv , K TV, Sun News are come more brightness, Please correct all channels are
equal in your self receivers.
Warm Regards,
Kumar.
—– Original Message —–
From: Customercare Group
To: jkl
Sent: Tuesday, March 09, 2010 4:13 PM
Subject: RE: Sound Variations
Dear Mr. Kumar,
Thank you for writing again to Videocon d2h.
This is with reference to our previous correspondence with you.
As per our discussion with you, we would like to inform you that your queries pertaining to sound quality on various channels has been clarified. Please also be informed that we have refreshed your account from our end.
Further, please be informed that we have taken a note of your feedback regarding sound quality for future reference and will notify to all customers once any changes are implemented.
If you have any further queries, please do not hesitate to contact us. You may call our toll free numbers:
1. 1800 2000 111
2. 1800 1023 111
3. 1800 1806 000
You can email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.
For details of all our Products and Services you may visit our Website http://www.videocond2h.com.
It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.
Warm Regards,
Customer Care
Videocon d2h
From: jkl [mailto:jkl@airtelmail.in]
Sent: Tuesday, March 09, 2010 3:35 PM
To: Customercare Group
Subject: Re: Sound Variations
Dear sir
Thanking you for your reply. My name is Kumar. Customer ID is xxxxxxxx(Duraisamy) , Connection is the name of my father.
Mobile Number is xxxxxxxxxxx
Regards,
D.Kumar,
M
Customer Id xxxxxxxxxxxxx
Erode Dt – Tamilnadu
—– Original Message —–
From: Customercare Group
To: jkl
Sent: Monday, March 08, 2010 4:42 PM
Subject: RE: Sond Variations
Dear Mr. Kumar,
Thank you for writing to Videocon d2h.
This is with reference to your email dated March 8, 2010 regarding sound quality issue on various channels.
We would like to inform you your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. We request you to write us back with your contact details and Customer ID to enable us to serve you better.
You may also register your complaint at our customer care on below mentioned toll free numbers:
1. 1800 2000 111
2. 1800 1023 111
3. 1800 1806 000
For details of all our Products and Services you may visit our Website http://www.videocond2h.com.
We endeavor to provide you with our best services.
Warm Regards,
Customer Care
Videocon d2h
From: jkl [mailto:jkl@airtelmail.in]
Sent: Monday, March 08, 2010 10:46 AM
To: Customercare
Subject: Reg: Sond Variations
Dear sir,
I am new customer of Videocon D2H. Before i am using SunDirect DTH.
I am using Videocon D2H , Picture Clarity is Very Good.
But Sound Clarity is having some problems.
In Sun Direct all the Sun Group Channels are come at Stereo & Surround Mode.
This gives Sun Music like at DVD effect. But D2H is Missing.
Also voloume is high. But D2H volume is Low in Sun Channels. but Some Sports and Nat Geo
is Ok.
So if u have any doubt , please check Sun music at Sun Direct and correct this small errors.
Thanking you,
D.Kumar.
Good info , Kumar, but please take care not to post Customer ID, mobile numbers etc, on the internet. I dont think it is a good practice, Some channels do have good audio as you say, But it will depend on what the broadcasters give. I dont think any DTH operator does anything to the signal other than encrypting and encoding it.
I am new user of videocon d2h stb. unfortunately I have deleted default setup. now I can’t setup the box.
When I switch on I can see language setup then I select English and Hindi then I choose East, Kotkata then appear a window that is satellite name, lnb, frequency. at this moment I don’t know what should I input. Please give me instruction step by step to setup the box. It will be very helpful for me. please reply me as early as possible. One more thing is that how can I update my box software?
i got the d2h box on march 25 and the problem is that some of the channels the brightness is very low and reported this to the CC they said to adjust the tv brightness settings but my brightness setting is at the max and still the problem presists , eng visited and said that the problem is with the tv asked me to check with other tv , bit the local cabel the channels are clear can you help me out
my tv is onida – CRT – model -black
my stb is normal stb – ie 1390 rs one (i dont rem model number)
can you pls help me or mail me the solution
thanks in advance
harinivas
Dear sir,
I want to buy videocon d2h ‘sattelite DVD’ to enjoy d2h channels as well as other FTA sattelite for c band(insat 4a,2e.Thaicom5,asiasat3s.Intelsat10) and DDD+ ku band.
is sattelite DVD supports sattelite adding,diseqc,22k switch ?
And lastly u r doing great job here.I will be thankful for any comment.
With Regards!
details about your hd service and hd dvrrequested
videocon sallite box is lot of problem is there:-
1. some siginal issue.
2. some chanels stuck.
thanks
subodh
Hello Subodh,
Yes recently I’ve seen many customers are complaining about the issue and I think it’s due to software updates! D2H software updates regularly and that cause some problems! Even some customers complained that STB stuck with updates again and again with update failure.
hai… cartoon network, and disney xd channel available only in english and hindi…. but i need tamil language option… when you change the language option? is it change or not? if it will change how long it will be take? please answer me…. i need CN, and XD channels in tamil….
Hi,
I was quite recently using sun direct but now it has started giving out some problems and all the channels are not visible due to the problem of power supply in the INSAT 4B transponders.
I checked the footprints of ST 1 at 88 deg E here ( http://www.satbeams.com/footprints?position=88 ) and here ( http://business.singtel.com/coverage/ )
Can you please tell me if it will be available here in BAHRAIN ??
Awaiting a favorable reply.
I read about videocon d2h on this website. It praised d2h setop box a lot. I got misled and bought videocon d2h.
Actually, the setop box only looks good, but electronics and software quality of the setop box is very bad. It hangs frequently and we have to physically switch off power to restart it. Also, audio is not loud enough on most channels.
Cartoon network and Pogo are available in Hindi only. Kids in our house are disappointed with videocon.
Shaswatpatel, please highlight these negative features about d2h also, and dont just praise d2h and mislead people.
please SSMUsic&Ztamil add plese
CN, and XD channels in tamil….,ztamil&ss-music channels add me please
I TRULY AGREED with anthonsg, DO NOT mislead people. VideconD2H is no good to use. I am using this stupid box and having lots of problems. Pathetic service in Bangalore, those guys are just good to fool the customers. I have to resume my Tata Sky connection finally.
plsss calll me 09782716850
please tell me.
how can i update my stb softwear ?
chardikala time tv (punjabi)
please add.
(add on all other DTH )
home channel of d2h is not shown on tv green signal is 85% avialabel but if you start the receiver the masseage window is 1st time installation press ok is showing on the screen i want to know about the audio & video pid of d2h i try the freq. 11609 (v) but scanning is not done so please reply
sir
I want to buy videocon d2h weather i want to know c & ku are working prople are updasation please email to adders my mail id murugasamy80@gmail0.com now itself .i am looking for your mail
Dear Sir,
What does mean auto scan here? When I scan D2H with one tp it scan all tps. Plz Clear me definition of auto scan.
Thanks.